What Are The Benefits Of A Predictive Dialer?

  
     
  By Mike OPC Smith
  
   
     
  The system predicts when agents will finish the current call, and the system will dial out another phone line while agents are still talking to customers. The phone call is passed to an agent instantly after a customer picks up the phone. It takes 30 seconds to manually dial a phone number and let it ring four times. If the customer doesn't answer the agent has to remember this and call the customer later.



Predictive Dialers allows the agent to talk to at least two people in the same time it takes to manually dial and reach one person and agent productivity increases by 150% to 400%. Predictive Dialers help in saving management time too. A variety of predictive systems maintain do not call lists, organize data like sales, leads, call-backs etc. This can help agents to decide which times of day work best to call, finding the best lead and pitch etc.

Predictive Dialers help control leads. Once a number has been called by some predictive systems, it will remember what time the call was placed, outcome of the call, and will not call the customer again until asked to.

If the customer asks not to be called again, the agent can select the disposition code of do not call and the dialer will add it to the local "aka your Companies DNC" do-not-call list so that it can't be called again in that campaign or never again. If the customer asks for a call back at a later time, the agent selects the time for the call back to be made, using fast drop down menus. At the pre selected time, the system will call back and display the customer's information as well as any notes taken for reference during the earlier conversation.

Predictive Dialers give a real-time feedback reporting and the current call "Campaign's manager" can monitor calls and maintain optimum agent-system performance and productivity. The real-time displays give information about inbound queues, current status and statistics, dialer statistics, and list performance. It helps to identify agents who have exceeded preset goals, monitor and train an agent for immediate corrective action and feedback. Predictive dialing removes the remedial tasks of manual dialing and frustration on not achieving the target calls and figures. It boosts the agent morale.

  
   
  Article Source: http://interpret.zar.vg   
     
  About The Author
The predictive dialer computer selects the person to be called from a database, dials the number, waits for a human response, and passes a call on to an available agent or a pre-recorded message when it connects with a human voice. 		 
     
 
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