What Is A Call Center Tax

By roni deutch

The Basics

Senator Charles Schumer (D, NY) recently proposed new legislation to tax US companies - $0.25 per call that is outsourced to a foreign call center. The idea behind the suggestion is to encourage businesses to use domestic call centers, in hopes that this would help reduce unemployment numbers. The proposed law would also require that consumers are warned that their call was being transferred to a foreign call center.

No tax would be imposed on domestic call centers, as Schumer is hoping this will “provide a reason for companies that have already outsourced jobs to bring them back.”

History of Job Losses

Statistics from the Technology Marketing Corp. show that between 2001 and 2003 the United States lost approximately 250,000 call center jobs to India and the Philippines alone. Additionally, reports show calls from within the U.S. are often routed to Indonesia, Ireland, Canada, and South Africa. Wages are much lower in these countries and companies operated in the United States can often reduce expenses by outsourcing calls.

Cost Effective?

Since 2003 the country has gone through an economic recession and more Americans are willing to take lower paying positions as unemployment problems continue. In fact, new call centers have been set up in North Dakota, Michigan and Nebraska that have become increasingly competitive with off shore centers.

Breaks, Not Penalties

As opposed to enacting a “penalty” excise tax on businesses that do outsource, some experts are suggesting that the government provide tax breaks to domestic call centers. This would help the economies of the states like North Dakota, Michigan and Nebraska and also provide incentive to businesses to keep call center and related jobs in the United States. However, other economists argue that in today’s international economy, call centers could easily reduce prices to stay competitive no matter what the federal government does.

Protection for Consumers

Senator Schumer claims the proposed law would serve to protect the privacy of American consumers. Many of the places to which calls are currently being outsourced do not have the same strict regulations regarding the storing of personal information such as credit card numbers. Therefore, to incentivize the use of domestic call centers by US companies, more consumers would know their personal information is being stored securely.

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About The Author
The Tax Lady Roni Deutch and her law firm Roni Deutch, A Professional Tax Corporation have been helping taxpayers across the nation find IRS tax relief for over seventeen years. The firm has experienced tax lawyers who can fight IRS tax liens on your behalf.